ORDERING

You can shop online conveniently, safely and securely anytime at Westholme Tea Company. You will receive order confirmation within 48 hours of the receipt of your order. Orders are usually processed and shipped within 72 hours of receipt. Please note that payment for online orders is only through Stripe. You can also purchase directly by contacting us directly at +1.855.748.3811 or [email protected]

 

SHIPPING 

Orders ship twice a week on Tuesdays and Fridays. All orders are shipped from our facility in Westholme BC by Canada Post Expedited Parcel. Please see the Canada Post website for Canada Post Terms & Conditions. Westholme Tea Company offers a flat fee shipping rate of $10.95 within Canada. For orders over $90 shipping is complimentary.

All orders to the United States are shipped from our facility in Westholme BC by Canada Post Expedited Parcel. A flat shipping rate of $15.95 applies to all orders to the U.S. Shipping with FedEx Ground can be arranged by request for an additional fee. Customers are responsible for all import duties and taxes levied by US Customs.

For orders outside of North America, please contact us directly at +1.250.748.3811 or email [email protected]

Allow approximately 3-10 business days for delivery depending on your location.

 

RETURN POLICY

Tea is a food item and is non-returnable. For the return of accessories, the product(s) must be returned to us in its original packaging and in the condition it was received. For product exchange, shipping charges will be paid by the customer. Any claim must be reported within 5 days of receipt of order. Our authorization is required for any returned merchandise. The original shipping on returns will not be refunded.

The organic teas we import are artisanally farmed and crafted. They may change with each harvest season. The same tea harvested at a different time of year and processed by a different tea maker will vary slightly in flavour and finish.

We recommend that you order trial/sample packs of your choice before buying tea in larger quantities.

If you are not satisfied with your tea purchase, please contact us directly at +1 855 748 3811.